Front Desk (Weekend Support)

What are we looking for?

Inner Flow Studio is a Fitness & Wellness center committed to providing our customers with an exceptional experience. We are looking for an energetic and proactive person, with exceptional customer service skills, to take on a key role in our company as Front Desk to join our team.

If you are studying &/or looking to combine it with a job on weekends in a privileged area of Barcelona and a balanced yet wonderful fitness space – this is the perfect position for you.

Your responsibilities

Customer Service

• Provide front-of-house and reception services for the client directly.
• Handling reception duties with care, commitment, and always in a courteous manner and proactively.
• Managing and responding to the client’s customer’s requirements to ensure a high level of support for their experience.
• Management of visitor access and signing in the Studio.
• Operating a switchboard and the telephone inquiries (internal & external).
• Distributing calls taking messages if necessary and e-mailing relevant individuals without delay.
• Handle couriers and post deliveries and collections.
• Keep the reception area tidy.
• Collaborate at all times to ensure that the Studio is in good condition.
• Check e-mails daily to react accordingly and manage information efficiently.
• Ensure all activities are carried out according to Health and Safety policies.
• Be responsible for the day-to-day operations of the Inner Flow Sotre: stock control.
• Daily, you will also be in charge of opening and closing the studio and cash register.
• Any other tasks required for the role.

Membership consultant

• Identify new member acquisition opportunities.
• knowledge of our services and packages to provide personalized recommendations.
• Knowledge of how to follow up on leads and prospects to convert them into active members.
• Make follow-up calls whenever necessary.
• Conduct guided tours and trial sessions to showcase the benefits of our studio.
• Promote studio services and facilities
• Follow an effective sales process and use sales closing techniques.
• Get to know our partners and call them by name.

Teamwork

• Collaborate with different departments to ensure smooth communication and achieve objectives.
• Support the Product and Marketing team at events.
• Assist other departments as needed.
• Attend appropriate training courses, when necessary, and assist in the development of training to assist the entire team.
• Act following policies and procedures when working with all team members, respect is the basis 

Role’s requirements

• Previous experience in Reception and Customer Service, preferably in the fitness and wellness industry.
• Alignment with our main brand values – a balanced lifestyle connected to life well-being and healthy work performance.
• Ability to establish strong and effective relationships with customers.
• Strong communication skills and knowledge of sales and customer service techniques and strategies.
• Passion for fitness and wellness.
• Ability to work autonomously and as part of a team with common goals.
• Excellent detail and organizational skills, being punctual and responsible.
• A proactive person with initiative and problem-solving skills.
• Languages: fluent in English and Spanish, knowledge of Catalan and other languages would be highly considered as a plus.

Job details

• Positions: one open job position
• Salary: 7.600€ gross annually plus incentives
• Working Hours: a commitment of 16 hours per week on weekends
• Starting Date: End of July 2024

Our benefits for you

• Opportunity to be part of a motivating, conscious, and healthy work environment.
• Special options and discounts on Studio services and products.
• Free use of Club facilities during low member traffic hours.
• Career plan options for professional development and growth within Inner Flow Studio.

Who are we?

We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual, orientations, nationalities, ethnicities, disabilities, cultures, and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Creating a welcoming environment for all.

If you’d like to contribute to the success of Inner Flow Studio and are passionate about providing exceptional service, making a positive first impression, and value working in the best environment.

We invite you to apply.